93app's Terms and Conditions

93app (hereinafter referred to as the "Platform" or "we") is an international online gaming and betting platform operated specifically for users in Bangladesh. These Terms and Conditions take effect from the moment you visit, use, or register on the site.

All services offered on 93app — including casino, Sports Betting, bingo, live games, and any promotional offers — are governed by these Terms and Conditions. We reserve the right to update these terms at any time, and notice will be posted on the platform accordingly.

93app is strictly for adults. No person under the age of 18 in Bangladesh may use this platform. We may request a national ID or other proof of age at any time for verification purposes.

You are required to provide accurate and complete information when registering on 93app. Accounts created with false information will be closed immediately and any deposited funds may be forfeited.

• For each individual One account only authorized. Creating multiple accounts is strictly prohibited.
• Your account password and login credentials must be kept strictly confidential and must not be shared with any third party.
• The account holder is fully responsible for all activity carried out through their account.
• If you suspect your account has been hacked or accessed without your authorization, contact 93app Support immediately.
• As part of the KYC (Know Your Customer) process, 93app may request identity verification documents at any time.
• Account verification is mandatory before any withdrawal can be processed.

93app supports deposits and withdrawals via Mobile Banking, Nagad, and Rocket. All financial transactions are conducted in BDT.

• Minimum Deposit: BDT 300 (three hundred taka).
• Minimum Withdrawal: BDT 500 (five hundred taka).
• Withdrawal processing time is typically 1–24 hours.
• The payment method used for withdrawals must match the method used for the original deposit.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• 93app may place a hold on withdrawals or request verification for suspicious transactions.

93app does not charge any hidden fees or commissions. However, your payment provider (Mobile Banking/Nagad/Rocket) may apply their own transaction fees, which are beyond 93app's control.

93app regularly offers a variety of bonuses and promotional deals. Each bonus offer comes with specific terms that must be read carefully before acceptance.

• Welcome Bonus For new members only and applicable once.
• For each bonus Wagering Requirement Withdrawals are not permitted until the wagering requirement (bonus amount x specified number of bets) has been met.
• A maximum bet limit applies when wagering with bonus funds — typically BDT 1,000 per bet.
• Any attempt to claim bonus benefits across multiple accounts will result in all associated accounts being closed.
• Bonuses generally expire within 30 days of being issued, unless stated otherwise.
• 93app reserves the right to modify or cancel any bonus offer at any time.

The following activities are strictly prohibited in order to maintain a safe and fair environment on 93app:

• Creating multiple accounts or using another person's account.
• Software bots, automation tools, or any form of hacking attempt.
• Exploiting technical vulnerabilities to manipulate game outcomes.
• Transactions involving money laundering or funds from illegal sources.
• Colluding with other users to artificially influence game outcomes.
• Using 93app's brand, logo, or identity without authorization.
• Harassment or abusive behaviour towards other users or staff on the platform.

93app believes gaming should be an enjoyable form of entertainment, not a source of problems. That's why we offer a range of tools to support responsible gaming.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits whenever you choose.
• Session Timer: Automatic logout after a set period of inactivity.
• Self-Exclusion: Option to temporarily or permanently suspend your account at your own request.
• Cool-off Break: Take a break for anywhere between 24 hours and 30 days.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or Responsible Gaming Page Visit.

93app takes the protection of your personal information very seriously. Our full Privacy Policy is available separately Privacy Policy page will be available.

• Your information is never sold to third parties.
• All data is secured with SSL encryption.
• Documents collected for KYC verification are stored on secure servers.
• You can opt out of marketing communications at any time through your settings.

93app reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Evidence of fraudulent or deceptive activity.
• Registering with false or incomplete information.
• Directive from a regulatory authority or court order.
• Account inactive for an extended period (12 months or more).

You may also request account closure at any time by contacting Support. Any available balance can be withdrawn before closure, but bonus balances will be forfeited.

93app reserves the right to change, amend, or update these Terms and Conditions at any time. When changes are made:

• At least 7 days' notice will be given on the platform before any major changes take effect.
• Continued use of the platform after new terms take effect will be considered acceptance of those terms.
• The date of the most recent update will always be shown at the top of this page.

If you have any questions or complaints regarding these Terms and Conditions, please get in touch with us. The 93app Support team is available 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right corner of the platform.
• Email: [email protected] (Responses are typically provided within 24 hours.)
• FAQ: For answers to common questions, visit our FAQ Page View.

After a complaint is submitted, 93app will provide an initial response within 72 hours. Complex matters may take up to 14 business days to resolve.