93app's Privacy Policy

93app (referred to as "we" or "the platform") is an international-standard online gaming and betting platform serving users in Bangladesh. This Privacy Policy explains how we collect, store, process, and protect your information.

This Privacy Policy applies fully to the use of 93app's website, mobile app, and any related services. It takes effect as soon as you access our platform or create an account.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We believe in transparency and have full respect for your privacy.

93app only collects information that is genuinely needed to provide our services. The types of data we collect are detailed below:

Information is collected in three ways: (1) directly provided by you (registration, KYC), (2) collected automatically (cookies, log files), and (3) obtained from third-party verification services (where applicable).

93app uses the collected information for the following purposes. Your privacy is taken into account at every step:

• Account management: For account registration, login, and account security.
• Payment Processing: To process deposits and withdrawals and to maintain transaction history.
• Identity Verification (KYC): To verify age and identity and to prevent fraud and money laundering.
• Service Improvement: To analyze your experience and improve the platform.
• Customer support: For complaints and issue resolution.
• Promotional Communications: To inform you about bonuses and offers — but only with your consent.
• Responsible Gaming: To identify unusual gaming patterns and offer support.
• Legal obligations: To comply with regulatory authority requirements.

93app never uses your information for profiling, automated decision-making, or third-party advertising.

93app does not sell or unnecessarily share your information. However, there are certain circumstances where sharing data may be necessary:

• Payment Providers: Mobile Banking, Nagad, Rocket — only the minimum information required to complete transactions.
• Identity Verification Services: With accredited verification bodies as part of the KYC process.
• Legal authorities: In response to a court order or a legitimate request from a regulatory body.
• Fraud Prevention: Shared with fraud detection services for security purposes.

93app uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve the quality of our services.

• Essential cookies: For login sessions and security — the platform cannot function properly without these.
• Performance Cookies: Used to analyze page loading and user experience.
• Preference Cookies: To remember your language, theme, and other personalized settings.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may cause some features to stop working.

93app does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account information: For the duration of the active account and up to 5 years after closure (for legal purposes).
• Transaction Records: A minimum of 5 years in accordance with financial regulations.
• KYC documents: Stored securely for up to 5 years after verification.
• Technical Logs: Automatically deleted after 90 days as a general rule.
• Marketing Information: Removed immediately upon opt-out.

As a 93app user, you have specific rights over your data. We fully support these rights:

93app applies the highest industry-standard technical and organizational measures to protect your information. Security is something we never compromise on.

• 256-bit SSL/TLS Encryption: Industry-standard encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Active protection at the server level.
• Regular Security Audits: Regular third-party security audits.
• Staff training: Strict training and oversight for all staff involved in data handling.
• Encrypted database: All stored data is kept in an encrypted state at all times.

93app is strictly prohibited for anyone under 18. We do not collect or store data from minors under any circumstances.

Age is verified during the registration and KYC process. If an underage account is identified, it is immediately suspended and all associated data is securely deleted.

If you believe your child is using 93app, please contact our support team. We will take prompt action.

93app may update this Privacy Policy from time to time. Changes may be driven by legal updates, the addition of new services, or enhanced security measures.

• You will receive advance notice of any significant changes via your registered mobile number or email address.
• The date of any update will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• We recommend visiting this page regularly for updates.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the platform.
• Response Time: 24 hours for general inquiries; 30 days for data rights requests.