93app | Responsible Gaming — Play Safe and Stay in Control

Our Commitment

Six core pillars of 93app's responsible gaming program

Setting a Budget Limit

Decide in advance how much BDT you want to spend daily, weekly, or monthly. 93app lets you set deposit limits to help you stay within your budget.

Time Management

Long, uninterrupted gaming sessions can take a toll on your health. Use the session timer and take regular breaks. Gaming should never take priority over sleep or work.

Self-Exclusion

If you feel your gaming is getting out of control, you can voluntarily suspend your account for a set period of time. Simply contact the 93app support team to get this done.

Strict age verification

93app is strictly for users aged 18 and above. Age is verified through KYC checks at registration, and any account found to belong to a minor is closed immediately.

24/7 Support

There's no shame in talking about a gaming problem. Our support team is always here. Reaching out when things get difficult is the bravest thing you can do.

Gaming history review

Review your full gaming history and win/loss record at any time. The best way to understand your own habits is to take a look at the data yourself.

Responsible gaming Detailed Guide

Gaming and betting are, at their core, a form of entertainment — much like going to the cinema or playing a sport. Online gaming can be a perfectly healthy leisure activity as long as it stays within healthy limits. 93app's responsible gaming policy exists to make sure it stays that way.

When does gaming become a problem?

Most people enjoy gaming responsibly within set limits. However, for some individuals, gaming can develop into a habit that negatively affects their daily life, relationships, and finances. This is known as problem gambling or compulsive gaming.

The most important principle of responsible gaming is this: gaming is always for entertainment, never a way to earn money. There are no guaranteed wins, so it's just as important to be mentally prepared for losses.

How does 93app support you?

93app offers a range of practical tools to help you play responsibly. You can set your own deposit limits, loss limits, and session time limits at any time. The Reality Check feature also sends you reminders at set intervals so you always know how long you've been playing.

If you ever feel things are getting out of control, self-exclusion is an effective step to take. Using this feature, you can block access to your account for anywhere from 7 days to permanently.

Chasing Losses Is Dangerous

A common pattern many people fall into is placing bigger bets after a loss to try to win back what they've lost — known as "chasing losses." This mindset can be deeply damaging and lead to serious financial trouble. Never play with the goal of winning back money you've already lost.

Every game is completely independent — previous results have no effect on future outcomes. Keeping this in mind can help you avoid a lot of unnecessary losses.

The Role of Family & Friends

If people close to you feel your gaming habits are becoming a problem, take their concerns seriously. They often have a clearer view of the situation from the outside. 93app encourages you to have an open and honest conversation with your loved ones — and to seek professional help if needed.

Fast Tips

Play for Entertainment Only

Don't treat gaming as a source of income. It's entertainment — just like buying a movie ticket.

Don't Play with Your Savings

Only play with money you can afford to lose without it causing serious problems in your life.

Don't Play When You're Upset

Never place bets when you are angry, emotionally drained, or under the influence of alcohol.

Take a Break

Take a break at least once every hour. Long sessions reduce your ability to make good decisions.

Spend Time with Family

Don't let gaming cut into the time you spend with family and friends.

Set Your Limits in Advance

Decide before you start — how much money and time you're willing to spend.

Warning Signs & Symptoms

Seek help right away if these signs appear

Financial warning signs

Spending Essential Bill Money on Gaming
Betting with borrowed money or loans
Playing More to Recover Lost Money
Lying to Family About Money

Behavioral warning signs

Unable to stop gaming or feeling restless without it
Arguments with family or friends over gaming
Skipping work or studies to game
Hiding or denying your gaming activity

Emotional Signals

Anxiety, irritability, or low mood when not playing
Seeing gaming as your only source of enjoyment
Changes in sleep or eating habits
Neglecting everyday responsibilities

Asking for Help Is Not a Weakness

If you recognize even one of these signs in yourself, reach out to the 93app support team. We won't judge you — we'll guide you toward the right help. Seeking professional support is a brave and smart decision.

In your hands Control Tools

93app puts you in full control — play on your own terms

Deposit limit

Set a daily, weekly, or monthly cap on your deposits.

Loss Limit

Your session will end automatically once you've reached a set loss amount.

Session Timer

You will receive an automatic reminder after a set period of time — to let you know how long you have been playing.

Cooling-off period

Take a voluntary break for anywhere from 24 hours up to 6 weeks.

How Do I Set a Limit?

Log in to your account

Find the "Responsible Gaming" menu

Go to Settings or the Account menu and select the "Responsible Gaming" option.

Set limits that work for you

Set a deposit, loss, or time limit — whatever you need.

Confirm

Confirm your changes. The limit will take effect immediately.

Self-Exclusion Process

Contact Support

Contact our support team via live chat or email to request a self-exclusion.

Choose a Duration

Choose from 7 days, 1 month, 6 months, or permanent exclusion — whichever suits your needs.

Identity Verification

Your identity will be verified for security purposes. You will receive a confirmation once the process is complete.

Get Support

During the exclusion period, you are encouraged to connect with professional counseling services if needed.

Yourself Assess

Answer the following questions honestly — this is for your own benefit

Do you find yourself spending more than your set budget and regretting it afterward?

Do you want to stop gaming but find it difficult or feel unable to?

After a loss, do you find yourself placing more bets to try to win back what you lost?

Do you hide your gaming habits from family or friends?

Do you feel anxious, irritable, or restless when you can't play?

Do you skip work, studies, or family responsibilities to play?

Have you taken on debt or dipped into savings to fund your gaming?

If Any of These Two or more If your answer is yes, please speak with our support team. We will help you get the right assistance.

Get Help

Acknowledging the problem is the first step toward a solution. The 93app support team is always here for you.

Contact Us via Live Chat
[email protected]
Available 24 Hours a Day, 7 Days a Week

All conversations are completely confidential. Your identity will never be disclosed.

18+

Strict age limits

Strictly Prohibited for Those Under 18

Age verification is mandatory when registering on 93app. Any account identified as belonging to a minor is closed immediately.

Frequently FAQ

Answers to common questions about responsible gaming

Yes, absolutely. Your account balance remains fully protected during self-exclusion. You can withdraw your funds once the exclusion period ends or through the designated process.

Decreasing your limit takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period — this helps prevent impulsive overspending.

Speak with empathy rather than direct criticism. Encourage them to seek professional help. If needed, contact 93app support for guidance on the next steps.

A cooling-off period is a short break lasting from 24 hours up to 6 weeks. Self-exclusion is longer and stricter — ranging from a minimum of 6 months up to permanent, with your account fully deactivated throughout.

Once a cooling-off period ends, your account is reactivated automatically. For self-exclusion, you can return after the set period through a re-verification process. Permanent exclusion cannot be reversed.

No — it is strictly prohibited. Age is confirmed through KYC verification at registration. Any account found to belong to a minor is closed immediately and the associated funds are returned.

On 93app Responsible Gaming — Keep the fun, keep the control